Archive for June, 2007

4 essential questions when planning a web design

Saturday, June 23rd, 2007

Successful web design projects require a tremendous amount of planning, and planning starts with asking the right questions. Any web design benefits from extra planning, but 4 questions should define the entire project from the start:

1. Who is my target audience?
Too many websites try to be all things to all people. Instead, think of your most important visitors and design according to their tastes. They may or may not appreciate animation. They may be on dialup connections or they may be visiting the site via a cell phone. Knowing your website’s target audience is vital to the project, even before a web site design has been created.

2. What do I want them to do?
If the purpose of your website is to get prospective customers to call, be sure your phone number is prominently displayed. A link to the “Contact Us” page should also be prominently displayed. Other websites may want to capture email addresses or newsletter signups. Ecommerce websites want to make a sale. Whatever the objective, make it as easy as possible for your customers.

3. How will they get to my site?
With competition among websites growing daily, it’s important to plan how you will increase the visibility of your website. Will you blog? Or participate in forums? You might even use pay-per-click advertising on Google AdWords. There are many ways to bring targeted visitors to your website, but they won’t come just because you’ve launched a new website design. Plan ahead, and watch your website bring you new business!

4. How can I measure the project’s success?
Many smaller website owners do not measure their web site metrics or statistics. Without an idea of traffic patterns and popular keywords, it is difficult to tell if a new web site design is effective. Are web site visitors converting to leads? Is the web site generating sales? Only by measuring can you know for sure.

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6 PPC Secrets from a $100k campaign

Tuesday, June 19th, 2007

There was an excellent story in the San Francisco Gate in May about Lake Champlain Chocolates, and the lessons they’ve learned with Pay Per Click Advertising. The story title is “PAY-PER-CLICK PROBLEMS: Emeryville gourmet chocolate company has a rough go of it“, but the real value of the article is the PPC secrets it gives away. The article discusses two chocolate retailers: Lake Champlain Chocolates and Charles Chocolates. Lake Champlain Chocolates has experienced successful growth due to their PPC campaign, but Charles Chocolates did see any measurable growth from theirs.

1. Use negative keywords
In the article, words like “cheap” and “free” were used as negative keywords to avoid showing ads to less affluent searchers. Every time you show an ad it’s like holding out a dollar bill for your searcher to snatch away. Be sure to get a prospective customer in return!

2. Refrain from using the content network
Google AdWords users expect that the content network will show ads in all the right places. In a perfect world, new customers would see your ad and keep you in mind for their next purchase. But it isn’t a perfect world(Don’t even get me started!). Consider:

- Visitors probably will not click. Content ads are like billboard ads. How often do you see a billboard and pull off of the highway to make an immediate purchase? It’s highly unlikely. Like the company in the article learned, “The return was never there.”

- Visitors who click your ad won’t buy that day. They were reading, not shopping. At best, they will signup for your newsletter or bookmark your page. Is the landing page converting them into bookmarking or signing up? Probably not. Either fix that, or turn off the content network for now.

- Clickfraudsters will click your ad and keep half. Click fraud is a plague of the content network. Last June, Outsell estimated that click fraud could be as high as 14 percent. The real estimate is probably a little lower, but click fraud does exist.

3. Use large sets of focused keywords
The successful Lake Champlain Chocolate seller had a keyword set as high as 70k at one time, and now has it trimmed down to 30k. That’s  a big keyword set!

4. Use advanced keyword features
One of the issues Internet Marketing Consultant Lael Sturm found with the struggling Emerville Chocolate Retailer Charles Chocolates was that they “hadn’t modified the ad text to match each specific keyword.” Be sure to use the advanced keyword options that PPC engines like Google AdWords provide. In Google AdWords,
the code is {keyword: your keyword}. This option shows the keyphrase your user was searching for in the text of your ad.

5. Measure and adjust
Is money being wasted in your campaign? You won’t know unless you are measuring. Lake Champlain saw they spent money attracting a searcher for “Chocolate covered scorpions,” something they didn’t sell, and decided not to let that happen again. Along with measuring what ads are the most effective, be sure to measure what you are paying for and remove/adjust the ads lacking good ROI.

6. Outsource your campaign to professionals to dramatically increase your sales
Even with Lake Champlain Chocolate’s success inhouse, they were able to DOUBLE their sales by outsourcing their PPC management to professionals. You just can’t beat having the right help. Get to your friendly neighborhood search marketing agency today!

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Search Marketing Standard: Read it twice

Friday, June 15th, 2007

I’m still getting two copies of Search Marketing Standard magazine, but I’m not reporting it. First off, it’s so good that I don’t want to possibly miss an issue by having anyone mess with my subscription. With other magazines, I’ve found that fulfillment centers sometimes get confused, and it’s usually months before I realize a certain issue isn’t coming. I just can’t risk it. Every article is good.

Secondly, I’ll probably read through it twice. Might as well have a fresh crisp copy the second time. I wonder if I’ll even dog-ear the same pages?

Here are four excellent resources for anyone interested in SEO, internet marketing, ecommerce, and the affiliate scene:
1. Search Marketing Standard. If you’ve thought the SEO world moves too fast for print, think again.

2. Practical Ecommerce. Not just for ecommerce store owners. Every web developer creating ecommerce websites should be in tune with the industry.

3. Revenue. Great for affiliate marketers, ecommerce merchants, or any company creating PPC(Pay Per Click) campaigns on Google AdWords or Yahoo Search Marketing.
4. Internet Retailer. Especially important if you are helping larger companies with their SEO, SEM, PPC, and ROI! This publication is best at industry trends influencing larger retailers and online merchants.

It is essential that web designers and web site developers start paying attention to the many facets that can make or break an online business. These publications can help get you serve your clients!

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Web design followup: What to do after the big site launch

Tuesday, June 5th, 2007

After the launch of any web design project, stakeholders and web design firms might sit back proudly and call it done. There are, however, a few things that should be cared for after the big launch.

1. Check 404 error logs
Be sure to check your logs after you launch that new site.
A. Missing pages
You wouldn’t move without forwarding your mail, would you? Don’t forget to forward your important (former) page locations, either! Instead of showing the (hopefully customized) 404 error page, make sure you 301 redirect that page to the appropriate new location. You’re not only saving your visitors a click, but you might just preserve the pagerank(and trustrank) Google has given that page.

B. Images
Were important images being shown on other websites? Perhaps your logo is being shown on a partner’s website. Of course they shouldn’t link directly to images on your site like that. But they did. And if the logo is now missing, it isn’t going to get visitors to click through to your site! You may also have traffic from Google’s image search or other sources. Make sure you know what happens to that traffic when images are suddenly missing.

2. Announce the site launch to vendors and customers
A website launch is an excellent reason to get in touch with old and new partners, vendors and customers. Contact them via email, email newsletter, or a direct mail piece. Who knows - you may have a product they didn’t know you offered!

3. Make adjustments
Luckily, changes can always be made after a website launch. Is something working? Not working? You can always fix it on the web. Everything web is measurable. Measure and adjust.

These steps will help any website design launch go more smoothly. Remember - it isn’t over after the big launch. Sometimes a little more work is needed to put the professional touch on that site.

Looking for a more organized approach to your next web design or redesign project? We HIGHLY recommend Web ReDesign 2.0: Workflow that Works.

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